Hyderabad, Telangana

063046 30610

GET A FREE QUOTE

Refund Policy

Refund and Cancellation Policy

Effective Date: 23 september friday

At Maruti Home Services, we aim to provide high-quality services and a smooth customer experience. However, we understand that sometimes appointments need to be canceled or rescheduled. This Refund and Cancellation Policy explains how refunds, cancellations, and reschedules are handled.

1. Cancellation Policy

  • Customers can cancel or reschedule a service request up to [X] hours before the scheduled time without any cancellation charge.
  • If a service is canceled within [X] hours of the scheduled time, a cancellation fee of [Insert Fee or %] may apply.
  • In case of repeated last-minute cancellations, we reserve the right to limit future bookings.

2. Refund Eligibility

Refunds will be considered in the following cases:

  • The service was not delivered as promised or scheduled.
  • The technician failed to arrive without any rescheduling communication.
  • The service was incomplete, and the issue was reported within 24 hours of completion.
  • A double payment or billing error occurred due to a system issue.

3. Refund Process

  • All refund requests must be submitted via email or phone within 24 hours of the service date.
  • Refunds will be processed to the original payment method within 7-10 business days, depending on your bank or payment gateway.
  • We may ask for additional information (invoice, transaction ID, photos, etc.) to process the refund.

4. Non-Refundable Situations

  • Service was completed as agreed and no complaint was raised within 24 hours.
  • The issue reported is unrelated to the service provided.
  • The cancellation was made too close to the scheduled time (as per policy).
  • False or fraudulent claims.

5. Rescheduling Policy

  • You can reschedule your appointment free of charge if done at least [X] hours before the scheduled time.
  • Rescheduling within the last [X] hours may result in a nominal rescheduling fee.
  • In rare cases, due to weather or technician availability, we may request a reschedule. We will inform you in advance.

6. Contact Us

If you have any questions about this policy or want to request a refund, please contact our support team:

  • Email: [Insert Support Email]
  • Phone: 06304630610
  • Business Hours: [e.g., Mon–Sat, 9:00 AM – 7:00 PM]